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Employment and Training

Employment and Training

Our Employment and Training Services is a provincially-funded employment centre that provides one-on-one support for people looking to find meaningful and sustainable employment.

*Important notice regarding services during the COVID-19 pandemic:

In light of the recent declaration of a state of emergency by the Ontario Government, Fred Victor’s Employment & Training Services has taken the following steps:

  • We will be closed to unassisted clients and visitors.
  • Our services will be offered to all clients via email at and phone at 416-364-8986.

We understand that this will be a difficult time for our community members, but we feel this is the necessary measure to avoid risk to our clients, staff, and others.

We will update our website when full service resumes.

Thank you for your support and cooperation at this time.


Logo of Employment OntarioJob seekers are matched with a case worker that has unique knowledge and access to job-related networks. Together, they develop an action plan that may include setting career goals, attending training sessions, and skills and/or education upgrading.

Each year, approximately 1,000 clients visit Fred Victor Employment and Training Services.

Currently, we have the following training opportunities available:

  • Career Directions in Hospitality
  • Career Exploration
  • On the Path to Employment
  • Peer Tutors

Career Directions in Hospitality

Develop a taste for success in the Hospitality and Food Service industries. Open to all Ontario Works participants, this 10-week course is for anyone interested in working in the food service industry. The program offers a flexible structure to accommodate various schedules and includes a field placement in our Friends Restaurant and the completion of recognized food handling certificates.

Career Exploration

Open to all Ontario Works participants, this 10-week course is for anyone who needs additional one-on-one support in finding and keeping suitable employment. This program is designed for those who have experienced challenges finding employment, and those who have struggled to regain employment. Participants learn basic computer skills in Windows 10: MS-Word, MS-Excel, Outlook & MS-PowerPoint, Internet and E-mail, no previous computer experience required.

On the Path to Employment 

This program understands the needs of adult learners as it relates to job readiness. Each participant works with a coach and an employment specialist to meet their employment goals, learning new skills, meeting pre-employment needs, writing an effective resume, and developing interview skills. The Path to Employment also refers program participants to educational upgrading programs, helps people find volunteer experiences and assists people to build confidence as life-long learners.

Peer Tutors

Open to anyone in the Fred Victor community, this program offers informal training and work experience.

Social Service Training and Employment Program (SSTEP)

Employment programs for people with lived experience of homelessness who wish to re-enter the workforce. Cooling Centre staff receive training, supports and paid work during heat alerts to prepare for future employment. Peer Navigators receive entry-level training and supports within Fred Victor to build skills for employment in social services.

The SSTEP program offers:

  • one-on-one support with an Employment Specialist
  • opportunity to develop work experience in the social services
  • personal action plan to support career goals
  • connections to other agencies for possible work opportunities
  • free training in First Aid, CPI and Customer Services

Our Impact

In 2019/20:

  • 2,337 times people accessed our Employment and Training Services and Programs
  • 142 people found jobs after accessing Employment and Training Services
  • 24 Women’s Bakery graduates with 80% securing jobs, volunteering or pursuing further education
  • 128 clients received training/certification toward peer opportunities in social services
  • 28 participants had hands-on culinary skills training through our Friends Catering Social Enterprise
  • 31 people had on-the-job training as Peer Outreach Workers on the Keep Cool Team

While we support over 1,000 people towards achieving their employment goals every year, not everyone graduates. The people who access Fred Victor’s Employment and Training Programs are often struggling with multiple barriers and challenges to employment.  

Some of the reasons people do not complete the program:

  • people’s health deteriorates to a point where they can no longer participate 
  • people were not ready (physically, mentally) to meet the program expectations
  • they secured housing that took them too far away to stay in the program
  • they secured employment or got into a program that better suited their interests/circumstances
  • we were not able to assist with barriers that prevented them from finishing (i.e. child care, lack of confidence, addiction and substance use, housing, mental illness, prior legal issues)

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